Patient Relations

The Patient Relations Department serves as a liaison for any patients, families or visitors who may have questions, concerns, complaints or compliments regarding their experience at Evergreen Hospital. We  are here to assist with any of patient advocacy requests and the navigation in our health care system  to ensure you receive exceptional services.

If You Have a Concern

Concerns or complaints may be made to any Evergreen staff member. Please be assured that expressing a complaint or a concern will not compromise your care. If your concerns cannot be satisfactorily resolved, please contact the Patient Relations Department. We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.

Contacting the Patient Relations Department

Phone:
425.899.2267  (Monday through Friday, 8 a.m.-4:30 p.m.)
425.899.1000  (After hours/weekends/holidays - ask for the hospital supervisor)

Letter:
Patient Relations
Evergreen Hospital
12040 NE 128th Street

Email: patientrep@evergreenhealthcare.org.

Contacting the Joint Commission

You have the right to report concerns directly to the Joint Commission on Accreditation of Healthcare Organizations.

Phone:
1-800-994-6610
1-800-633-6828 (Hotline)

Letter:
Department of Health Facility and Licensing
PO Box 47852
Olympia, WA 98504-7852